Return Policy

Regarding Returns and Exchanges

To ensure that our customers can shop with confidence, we accept returns and exchanges under the following conditions.

Conditions for Returns and Exchanges

1. If the product is defective (damaged, initial defect, incorrect delivery)

・Please contact us at office@clubasia.jp within 7 days of product arrival.

・We will respond with an exchange or refund.

2. Returns and exchanges due to customer reasons (wrong size, different image, etc.)

・Please contact us within 7 days of product arrival.

・Only unused products are eligible.

・Shipping costs for returns will be borne by the customer.

Cases Where Returns and Exchanges Cannot Be Accepted

・If more than 8 days have passed since product arrival

・Used products or products with tags removed

・Sale items or outlet items

・Products that have been damaged or soiled due to customer negligence

Regarding Refunds

・Once the returned product arrives at our store and we confirm its condition, we will process the refund within 5 business days.

・For credit card payments, it may take up to 1 month for the refund to be reflected due to the processing time of the credit card company.

・Refunds will be made using the same method as the purchase.